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Packs of Hair

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Shipping Policy

Fast, reliable delivery to your doorstep

At Packs of Hair, we're committed to getting your premium hair products to you as quickly and safely as possible. We ship to destinations across the United States and worldwide, ensuring your beautiful hair arrives in perfect condition.

Processing Time

All orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive an email confirmation once your order has been placed, and another notification with tracking information when your order ships.

Please Note: Orders placed on weekends or holidays will be processed on the next business day.

Domestic Shipping (United States)

Standard Shipping

Delivery Time: 5-7 business days
Cost: $7.99
FREE on orders over: $100

Express Shipping

Delivery Time: 2-3 business days
Cost: $19.99

Overnight Shipping

Delivery Time: 1 business day
Cost: $34.99
Orders must be placed before 12 PM EST

International Shipping

We're proud to ship our premium hair products worldwide! International shipping rates and delivery times vary by destination.

Delivery Time:

7-21 business days (depending on customs clearance and destination)

Shipping Cost:

Calculated at checkout based on weight and destination

Customs & Duties:

International customers are responsible for any customs fees, duties, or taxes imposed by their country

Important: We are not responsible for delays caused by customs clearance. Please check with your local customs office for more information about potential fees.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number. You can track your package using:

Your Account

Log into your Packs of Hair account and view your order history

Go to Account

Email Link

Click the tracking link in your shipping confirmation email

Carrier Website

Visit the shipping carrier's website and enter your tracking number

Delivery Issues

If your tracking shows the package was delivered but you haven't received it:

  • Check with neighbors, household members, or building management
  • Look around your property (porches, garages, side doors)
  • Contact the carrier directly
  • If you still can't locate it, contact us within 48 hours of the delivery date

Note: Packs of Hair is not responsible for stolen packages. We recommend using a secure delivery location or requiring a signature for high-value orders.

If your package arrives damaged:

  • Take photos of the damaged packaging and product
  • Contact us within 48 hours with your order number and photos
  • We will work with you to resolve the issue promptly

If you received the wrong item or your order is incomplete:

  • Contact us immediately with your order number
  • Provide photos of what you received
  • We will send the correct items at no additional charge

Need to change your shipping address?

  • Contact us immediately if your order hasn't shipped yet
  • Once shipped, we cannot modify the delivery address
  • You may be able to contact the carrier directly for address changes (additional fees may apply)

Important: Always double-check your shipping address before completing your purchase.

Still Have Questions?

Our customer service team is here to help! Reach out to us with any shipping questions or concerns.

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