Your privacy matters to us
At Packs of Hair, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
We collect different types of information to provide and improve our services:
We use the information we collect for the following purposes:
To process your orders, arrange shipping, send order confirmations, and provide customer support throughout your purchase journey.
To send you important updates about your orders, respond to inquiries, and provide information about products, services, and promotions (with your consent).
To customize your shopping experience, recommend products based on your preferences, and remember your preferences for future visits.
To analyze website usage, improve our products and services, understand customer behavior, and enhance the overall shopping experience.
To protect against fraudulent transactions, prevent unauthorized access, and ensure the security of our website and customers.
We take the security of your personal information seriously and implement multiple layers of protection:
All sensitive data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Your data is stored on secure servers with restricted access and regular security audits.
We use PCI-DSS compliant payment processors. We do not store your full credit card information on our servers.
Only authorized personnel have access to personal information, and all access is logged and monitored.
You have control over your personal information. Here are your rights:
Request a copy of the personal information we hold about you.
Update or correct inaccurate personal information in your account.
Request deletion of your personal data, subject to legal requirements.
Unsubscribe from marketing emails or opt out of data collection.
Request a copy of your data in a portable format.
Request restriction of processing of your personal information.
To exercise any of these rights, please contact us at privacy@packsofhair.com. We will respond to your request within 30 days.
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
Packs of Hair is based in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:
Your continued use of our website after any changes indicates your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out.