Your satisfaction is our priority
At Packs of Hair, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure you love your crown.
You have 14 days from the date of delivery to initiate a return or exchange. Returns requested after this period cannot be accepted.
To be eligible for a return or exchange, items must meet the following conditions:
Items must be unused, unworn, and in the same condition as received
Must be in original packaging with all tags and labels attached
Protective seals must be intact and unbroken
Original receipt or order confirmation required
Contact our customer service team at support@packsofhair.com or call (XXX) XXX-XXXX within 14 days of delivery
You'll receive a Return Merchandise Authorization (RMA) number and detailed return instructions via email
Carefully repackage the item in its original packaging with all tags, labels, and accessories. Include your RMA number inside the package
Send your package to the address provided in your RMA email. We recommend using a trackable shipping method
Once we receive your return, we'll inspect it and process your refund or exchange within 5-7 business days
Need a different length, texture, or color? We're happy to help you find your perfect match!
How to Exchange:
We receive your return package at our facility
Day 0Our team inspects the item to ensure it meets return criteria
Days 1-3You receive email confirmation that your refund has been approved
Days 3-5Refund is issued to your original payment method
Days 5-7Your bank or credit card company processes the refund
5-10 business daysRefund Method: Refunds are issued to the original payment method used for purchase. We cannot issue refunds to a different payment method or account.
Partial Refunds: Items returned without original packaging, with missing tags, or showing signs of use may receive a partial refund at our discretion.
For health and safety reasons, the following items cannot be returned or exchanged:
Hair that has been cut, dyed, bleached, permed, or chemically treated
Wigs, extensions, or closures that have been worn or installed
Shampoos, conditioners, oils, or styling products with broken seals
Products marked as final sale or clearance (as noted at time of purchase)
Special orders, custom colors, or personalized items
Items without original packaging, tags, or labels
We inspect all products before shipping, but if you receive a damaged or defective item, we'll make it right!
Take clear photos of the damaged or defective item and packaging within 48 hours of delivery
Email us at support@packsofhair.com with your order number and photos
We'll send a replacement at no charge or issue a full refund, including return shipping costs
We accept returns from international customers within the same 14-day window. Please note:
Our customer service team is here to help make your return or exchange as smooth as possible.